Refund Policy
Last updated: June 2025
General rule: Because our work is custom-created for each request, all sales are final once work has been completed. Please review requests carefully before submitting.
Eligible for a Refund
- The request was never started due to a technical error on our end
- You were charged twice for the same request
- Your account balance shows an incorrect deduction not tied to any request
Not Eligible for a Refund
- ✕Work has already been completed and delivered
- ✕You changed your mind after submission
- ✕The result did not meet personal expectations (subjective quality)
- ✕AI-generated images rejected or not delivered due to facility rules (prison services)
- ✕Requests that violate our prohibited uses policy
Unused Account Balance
Unused funds in your Pay4Prompt wallet may be refunded at our discretion upon written request to pay4prompt1@gmail.com. Refunds are issued to the original payment method and may take 5–10 business days to appear.
How to Request a Refund
- Email pay4prompt1@gmail.com with the subject line: Refund Request — [Your Order Number]
- Include your name, email address, order number, and a brief explanation
- We will review and respond within 2 business days
Contact
For billing questions, email pay4prompt1@gmail.com or visit our Contact page.